With a recent global shift in consumer attitudes, particularly in the hospitality industry; restaurants, hotels, cafes, and even care homes, are having to re-evaluate their service offering to meet the new needs of their target market.
The average takeaway spend per person in the UK, rose by 42% over the past two years, from £452 in 2019 to £641 in 2021. Recent studies show that 60% of people would order the same amount of takeaway over the next 12 months, signalling a permanent shift in consumer behaviour. It's predicted that online food delivery will account for 21% of the total restaurant market by 2025.
This presents the hospitality industry with a massive opportunity. Are you ready to take advantage?