Shipping
Please note that there is a delivery charge of £30.00+Vat for orders under £300.00+Vat. For orders above £300.00+Vat, we offer free delivery.
The current lead times for delivery are 7 days so, if you order on a Monday your order will be delivered on the following Monday. If you have any questions about delivery, please contact our customer service team at customer.service@duni.com.
Webshop Registration
You can register for a free webshop trade account here: https://uk.duni.com/en/registration which will give you access to up to 30% off listed product prices.
If you have any issues registering for a free trade account on our website, please contact our customer service team at customer.service@duni.com or on +44 (0)1928 712377 who will be happy to assist you.
Why do I have to provide a VAT number?
Our webshop is designed for the ease and convenience of our trade customers. If you do not have a VAT number but, wish to purchase, please contact our customer service team at customer.service@duni.com or on +44 (0)1928 712377.
What are your prices?
Initial guide prices are displayed on product pages. To get your end user cost, you need to either register for a trade account or login. Once you have created an account and logged in, the prices will update.
Why are some prices not visible?
As part of our focus on developing #goodfoodmood, our online assortment focuses on offering easy access to our innovative table decoration solutions, including our extensive design range and colour assortment. The premium materials that are available within the online platform provide our customers with the opportunity to access our full assortment otherwise not usually stocked by our wholesaler partners.
Our core white and coloured traditional articles are widely available through our network of wholesaler partners, who will be able to provide prices upon request. Please contact our sales team for further information and support to source a Duni partner in your area.
Virtual Showroom
Our virtual showroom is free to access and does not require a login. It offers an engaging and interactive platform for both wholesalers and end users. Users can now access and download everything they need in one place! This includes product information, latest news, interactive restaurant and kitchen, videos, blogs and customisation rooms.
Visit the showroom here: https://uk.duni.com/en/virtual-showroom
Customisation
Improve your customer brand awareness and stand out from the crowd by creating bespoke custom table-setting products with your logo and branding. With a market-leading selection of printing and embossing services, as well as a wide range of eco-conscious materials, formats and over 70+ years' worth of experience, our one-stop-shop customisation service makes it simple to bring your table look together.
What can be customised?
We offer customisation on the majority of our products including napkins, cutlery pockets, table covers, table runners, placemats, coasters, takeaway boxes and bowls and to-go cups.
What are the steps to customising a product?
It's simple, 3 easy steps!
- Tell us your product needs, ideas and desired quantity. We'll guide you through our easy and cost-effective customisation process and offer expert advice if you need it.
- Our experts will mock up a digital visualisation of your customised product for your approval.
- Once approved, we will deliver your finished branded products either directly to you or to your preferred wholesaler.
Contact
Our expert UK-based customer service team are on hand to answer your queries. They can be contacted at customer.service@duni.com or alternatively on +44 (0)1928 712377 9am-5pm Monday to Thursday, and 9am to 4pm on Friday. Full details can be found here: https://uk.duni.com/en/contact
You can also contact via our new live chat functionality: https://direct.lc.chat/15875139/
Please note that the UK office is closed on weekends and public bank holidays.
Data
We take our role in protecting your data seriously. We are the sole owner of the information collected on this website and do not share your information with any third party outside of our organisation, other than as necessary to fulfil your request.
The personal data provided by you will be processed in one of the following ways:
- To provide information and services you request
- To personalise your experience
- To process transactions and fulfil your webshop order
- To improve our website
- To improve our customer service
- For marketing purposes where you have consented.
To remove your personal details please contact us at gdpr@duni.com
For more information on how we handle your personal data please visit our privacy policy: https://uk.duni.com/en/privacy
